Return Policy
Weller's Ponds, LLC. will automatically
refund 85% (100%-15% restocking fee*) of the invoice total to your credit card.
Shipping charges will be the responsibility of the customer or buyer (sender).
No returns will be accepted after 15 days of the purchase date. Never return
products to Weller's Ponds, LLC. without first calling and receiving a return authorization
number (RA#). Any product delivered to Weller's Ponds, LLC. without an RA# will be
denied and returned to the sender.
The following items are not refundable:
Custom size items including: Pond Liners, Underlayment, and PVC Hose.
Perishable items including: fish food.
Any products not in their original packaging.
Any products that appear to have been used.
Pond Kits
Large quantities of products (over 4)
Motor freight deliveries (products which must be ordered by phone)
Once you receive a Return Authorization Number
Be sure to include any packaging slips and wrap the package securely.
Include your name, address, phone number, copy of receipt and email with your return package.
Write the Return Authorization Number on the box and on the copy
of the sales invoice inside the box.
For your protection, we recommend that
you
use FedEx or Insured Parcel Post for shipment.
*Restocking fee: This fee is charged by Weller's Ponds, LLC. to cover the cost
of our shipping and credit card processing for your refund. Restocking fee
is 15% of the total invoice.
Damaged Goods
We check every product before shipping, but sometimes packages get damaged
in transit. If you should happen to receive a damaged product please follow
these steps:
Situation 1
1. For packages that are delivered damaged and you are home to receive them,
please refuse the package and the carrier will return it to Weller's Ponds, LLC.
at no cost to you. After sending the package back, immediately notify Weller's Ponds, LLC. you have done so. Once we receive the package we will ship you new merchandise.
Situation 2
2. You come home to find the carrier has delivered damaged products. If
this happens immediately call Weller's Ponds, LLC. and inform us of the situation.
The
faster
you notify us of broken or damaged merchandise the sooner we can ship you new
products to replace them.
Deliveries made by motor freight (such as USF Holland, Yellow Freight, Roadway,
etc.) require a signature from the party receiving the order. The signature
indicates that you received the product or package in good condition and the
product or package was not damaged. This signature indicates your responsibility
that you inspected the material and that it was received in good condition.
Motor freight companies nor our company will be held liable after this point.
As always, read before you sign.
Deliveries made by UPS or Federal Express often times do not require a signature.
Notification of the damaged product(s) must be made by email to our company
within 2 business days or on the same day to the carrier. Claims made after
this point will not be received and it will be your responsibility to handle
the claim with the carrier.
Rarely a product may be shipped from us that is damaged with no outward appearance
of damage to the box. This most likely indicates that the product was damaged
from the manufacturer while it was being made and packaged before we received
it. In this case, claims for damaged products inside what appears to be an
undamaged box or packaging, must be made within 7 days after receipt of the
product(s).
In any event you should receive any product damaged, please contact
us ASAP by email. Include how the package was received, how you opened the
package, when
you noticed the damage, and on what date you received and discovered the damage.
Any additional information is helpful in order to process the claim.
Privacy Policy
Weller's Ponds, LLC. uses Verisign protection for safe and secure credit card transactions.
We at Weller's Ponds, LLC. believe in keeping our customer's information private
and safe. For this reason we use Verisign one of the largest and most trusted
names in Internet security. After choosing to checkout from your shopping cart,
you will be directed to a remote secured site within Verisign, where you will
enter your credit card information, which will protect your credit card information
from others on the internet.
Weller's Ponds, LLC. does not sell, rent, or distribute in any way our customers
sensitive information; which includes credit card information, shipping address,
phone numbers, account password, and email addresses. We do, however, furnish
the customer's name and mailing address to our manufacturer ONLY if a pond
kit is ordered, which is shipped directly to the customer from the manufacturer.
Be assured the information you provide to us is kept strictly confidential.
If you have any questions in regard to our privacy policy, please email us
at: sales@wellersponds.com.
We handle your sensitive information with as much privacy as we would hope
you would treat ours.
Backorder Policy
Most of out products we have in stock, but occasionally one of our suppliers has items that are on back order. If you order a product that we do not have in stock, Weller's Ponds, LLC. will notify you via phone or E-mail. We will not ship the order until you are contacted and we agree on the best solution for you.
Warranty
All warranties are the manufacturers and are packed with merchandise that we sell at Weller’s Ponds. If a product fails and is still under warranty the customer must use the warranty information sent with the merchandise to make a claim to the manufacturer of the product.
Carriers and Shipment Destinations
Where we will ship:
Weller’s Ponds only ships to the lower 48 continental United States of America.
Where we will not ship:
Sorry, we do not ship to P.O Box #’s
Sorry, we do not accept C.O.D.’s
All Aquascape pond kits will be shipped by UPS.
All other orders to the Continental US (48 lower states) will be shipped by FedEx Ground.
Packing List and Receipt
Packing Lists and receipt information about your order are sent with each order
that Weller’s Pond ships. Depending of the size and weight of your
order it may come in several boxes. These boxes should but will not always
arrive on the same day.
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